Privacy Policy

Last updated: August 26, 2026

Information We Collect

We collect information you provide directly when submitting expedition requests through our website. This includes your name, email address, selected service preferences, and any additional details you share about your experience level or interests.

We automatically collect certain technical information when you visit our website, including IP addresses, browser types, access times, and pages viewed. This data helps us understand how visitors interact with our content.

How We Use Your Information

Information collected serves the following purposes:

• Processing and responding to expedition inquiries
• Communicating scheduling details and preparation requirements
• Improving website functionality and user experience
• Analyzing visitor patterns to optimize content relevance
• Maintaining records required for operational safety and liability purposes

Information Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties. Your data may be shared only in these specific circumstances:

• With service providers who assist in website operations, subject to confidentiality agreements
• When required by law or in response to valid legal requests
• To protect our rights, property, or safety, or that of our clients or the public
• With emergency services if health or safety situations arise during expeditions

Data Retention

We retain inquiry information for two years following your initial contact. Booking records for completed expeditions are maintained for seven years to comply with liability documentation requirements. You may request deletion of your data at any time, subject to legal retention obligations.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and analyze site usage. You can control cookie settings through your browser. Rejecting cookies may limit certain website functionality. For detailed information, see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, or destruction. However, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your information, subject to legal obligations
• Withdraw consent for data processing where consent is the legal basis
• Lodge complaints with relevant data protection authorities

Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over the content or privacy practices of these sites and assume no responsibility for their policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. Expedition participants under 18 must be accompanied by legal guardians who provide consent on their behalf.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated date at the top indicates the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For questions or concerns regarding this privacy policy or our data practices, contact us at:

info at petal-dolphin.com

127 Wilderness Trail Avenue, Canmore, Alberta, T1W 2E8, Canada

Applicable Law

This privacy policy is governed by the laws of Canada and the province of Alberta. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.